- The AI Dash Cam 400 contains an SD Card that stores up to 100 hours of video. It is critically important that you retrieve this video before it is overwritten by additional driving and continuous recording.
- If the vehicle's engine can not run, you will need to physically retrieve the SD Card from the camera to access the desired video footage. Please contact IntelliShift Support for guidance on accessing the SD Card.
Here are the best practices and steps you can take to retrieve the video clip of the an incident you are looking for.
- Determine the probable date and time of the incident using telematics data.
- Request relevant video clips on demand (2 Minute duration).
- Ensure the conditions are met for the video upload to be successful.
- Review the video clips to determine exact time of accident.
What if I don’t know the exact time of the incident?
- Determine the probable times for an incident using telematics data
You can quickly isolate the probable accident time(s) with the Stops with Options report. Here’s how to pull a Stops with Options report for the vehicle involved in an accident.
Go to the Analytics module.
Click on Reports from the top menu.
On the left reports list, search for “Stops” in the search bar. Click on “Stops with Options” report.
On the upper right, you select Asset from the drop-down menu.
The asset list will appear below. Select the asset with a check box.
- Now that you have selected the asset involved with the accident, set the report parameters.
- Select the exact date and probable time range. (At least a 4-hour window is best practice.)
- Set the Stop Threshold to 0.
- Select "Show Route" if the incident happened while the vehicle was in motion
- Click "Next."
Determine which stops might be the accident.
Export & Save the report so you can refer to it easily later.
If you know the street where the incident occurred, identify stops at that Location.
You will use the Reading Time of the relevant stops to find the incident time.
Requesting Video Clips
- If there are several events within the report that may be the accident, request a short 30-second video clip for each
- Go to the AI Dash Cam module.
- Click on the Events tab and List View.
- Click the On Demand Video Request button in the upper right.
- In the On-Demand Video Request dialogue box
- Type or the Asset Camera Name from the list. Give the event a recognizable name.
- Set the Local Event Time to 20 seconds before the Reading Time listed in the Stops with Options report.
- Set the Duration to 30 seconds. Shorter clips will upload faster.
- Check “Notify when Video is Available” and click “Request the Video.”
When requesting a video from an Asset that the ignition is currently “Off”, you will now receive a pop-up notification that you will not receive the video until the vehicle ignition is turned back on. We will also automatically notify you via email when the video is available.
Ensure the conditions are met for the video upload to be successful.
It may take several minutes for a video to upload if the vehicle is turned on and has good cell reception. If the vehicle is off, then the video will not upload until the next time the ignition is turned on.
- Make sure the vehicle is on with good cell reception.
- Open the Telematics module.
- Go to Map View.
- Click on the vehicle to open the detail card.
- See the ignition status. If it is set to OFF, then it will need to be turned on.