Alerts Follow

Overview

Event alerts provide real-time notifications via text or email, keeping both fleet managers and operators informed and proactive. 

In the following article, learn how to create an alert and best practices to keep in mind.

Table of Contents

• Access Alerts
• Alerts Navigation Overview
• Create an Alert
• Best Practices

Access Alerts

To access Alerts, follow these steps:

1. In the left-hand navigation, select the "Telematics” service module.
2. In the top navigation, select "Alerts"
   • Select “Manage" to view your current alerts.
   • Select "Logs" to view a record of triggered alerts.

Alerts Navigation Overview

The image above displays the last step of creating an Alert. In this view, you can

• Enable web-app notifications (1)
  • Checking this box will notify you on screen while logged into Intellishift. If you chose this option you may leave the Selected Recipient box blank.
• Alert assigned operator (2)
  •  Checking this box will notify the asset's assigned operator by text message. Three conditions must be met in order to alert the operator:
    • The asset that triggered the alert must have an assigned operator. Operators can be assigned to assets in several ways: completing a digital inspection, swiping their key fob/ID, or manual assignment within the Telematics service module.
    • The operator must have an associated phone number and carrier listed. (Administration > Operators)
    • You must have in-app notifications enabled and/or an assigned alert recipient.
• Add a new alert recipient by email or phone number (3)
  • After you've added an alert recipient, the alert recipient will display in the "Available Recipient" list for this alert and for all of your alerts. You won't have to type it twice!
• Search for an available recipient (4)
• Review "Available Recipients" (5)
• Move "Available Recipient" to your "Selected Recipient" list by clicking on the arrows between the two fields. "Selected Recipients" will receive the alert. (6)
• Create the alert (7) 

Create an Alert

View the steps below to learn how to create an alert.

Best Practices

Common Alerts

• AI Video Event Alert > Panic Alarm
• Vehicle Event Alert > Vehicle Towed
• Vehicle Event Alert > Low Battery Voltage
• Vehicle Event Alert > Main Power Removed
• Vehicle Event Alert > High G-Force Event (Possible Collision)
• Temperature Alert (For those with probes)
• Engine Diagnostics Alert
• Missed Inspection Alert

Alert Creation

• Please note that only the alert creator can view, modify, and delete the alert. If you have standard alerts that should go out to all branches, it may be best to have these alerts created by a single office administrator account. 

Alert Asset/Operator/Branch Selection

• If needing to monitor a full branch for an event, it is best to use the "Generate Alert by" branch tool in the upper right-hand corner during step one. This will ensure that as your branch fluctuates, all assets are accounted for.
• 

Alert Name

• The alert name will display in the subject line of an email. Ensure that your subject line offers clarity to the recipient regarding what the alert contains.

Operator Alerts

• In the last step of alert creation, several reports have the ability to alert the operator by text. Three conditions must be met in order to alert the operator:
  • The asset that triggered the alert must have an assigned operator. Operators can be assigned to assets in several ways: completing a digital inspection, swiping their key fob/ID, or manual assignment within the Telematics service module.
  • The operator must have an associated phone number and carrier listed. (Administration > Operators)
  • You must have in-app notifications enabled and/or an assigned alert recipient.
•