Mobile Devices Report Follow

Overview

As mobile technology evolves, older devices and outdated app versions may struggle to keep up with new features and performance requirements.

The Mobile Devices Report empowers fleet leaders by providing a clear view of which devices are being used with the "In The Field" mobile app, how many operators rely on them, and whether they meet compatibility standards. By identifying unsupported devices and tracking app versions, administrators can ensure operators have the right technology for a seamless and efficient experience.

With detailed insights into device compatibility, fleet managers can proactively manage updates, phase out unsupported hardware, and maintain optimal performance. Keeping your team on up-to-date devices and app versions enhances reliability, streamlines operations, and ensures a smooth user experience.

Table of Contents

• View the Mobile Devices Report
• Available Filters
• Available Data
• Understanding the Report
• Frequently Asked Questions

View Mobile Devices Report

To view the Mobile Devices Report,

• In the left-hand navigation, select the "Analytics ” service module.
• In the top navigation, select "Reports."
• In the left-hand panel, select "Mobile Devices Report" report under the "Other" category.

Available Filters

On the right-hand side of the report, filters are available.

• Date Range: Determines which login records appear in the report
• Branches: Filters devices based on the branches associated with the operators who used them
• Tags: Filters devices based on the tags of the operators who logged in
• Operators: Filters devices based on the operators who used them during the selected time period
• OS Support Status: Filters devices based on whether their operating system is "Supported" or "Unsupported"
• App Version: Filters devices based on the version of the In The Field app used during login

Available Data

Select the gear icon in the upper right-hand corner to view all data columns. Select and checkmark a column to display it within the report.

Available data columns include:

• Device: Displays the brand and model of the logged-in device (e.g., iPhone 12)
• Operator: Displays the operators who used the device and app version during the selected time period
• ITF App Version: Indicates the version of the In The Field application used on the device (e.g., 3.1.7)
• OS: Specifies the operating system of the device (e.g., iOS)
• OS Version: Displays the version of the operating system used at login (e.g., 16.7.10)
• OS Support Status: Indicates whether the device's operating system is supported or unsupported (e.g., "Unsupported")
• Last Log In: Shows the date and time of the most recent login recorded for the device and app version
• Branches: Lists the branches associated with the operators who logged into the device

Understanding the Report

As a fleet leader, use the Mobile Devices Report to proactively manage device compatibility and ensure a seamless user experience. Follow these steps to take action:

• Monitor Device Compatibility: Regularly check for unsupported operating systems and outdated app versions using the available filters.
• Analyze Trends: Use date range, branch, and tag filters to identify patterns in device usage and potential compliance issues.
• Coordinate with IT for Updates: If using company-issued devices, work with IT to schedule necessary software updates or hardware replacements.
• Communicate App & OS Requirements: Inform operators that if they use personal devices, they may experience performance issues or limited functionality if their OS or app version is outdated. Encourage them to update their devices for the best experience.
• Develop an Upgrade Plan: Establish a strategy to transition unsupported devices and outdated app versions to maintain operational efficiency and reliability.

Please read our Mobile Device Support Policy to learn more.

Frequently Asked Questions

• How do you associate operators to a specific device?
  • When an operator logs into the "In The Field" mobile application, they use a unique operator pin defined in their operator profile. This is how we identify the operator who logged in using the device and app version.
• How do you associate branches to an operator?
  • When an operator logs into the "In The Field" mobile application, they use a unique operator pin defined in their operator profile. Their profile also identifies branches associated with the operator. This is how we identify branches associated to an operator who logged in.